Gonza accept returns within 14 days of receipt for store credit or exchange only.
We only accept returns on domestic orders.
International orders are final sale only and may not be returned or exchanged. Gonza is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive an exchange or store credit. Please make sure your items are returned new, unused, unwashed and with all garment tags and hygienic label still attached. Bottoms must be tried on over underwear for hygienic reasons. We reserve the right to refuse returns that do not meet our return requirements.
To initiate a return, please contact our team at firstname.lastname@example.org
Please note, original and return shipping fees will not be credited back upon return.
Please allow up to 7 business days for your exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.